Interviewing and Communication Skills Training

Effective interviewing and meaningful conversation are far more than just asking questions; they require structure, empathy, and skill. Whether in formal investigations or everyday professional interactions, it can be challenging to navigate sensitive topics, build genuine rapport, and maintain a clear purpose.

My training equips you to lead conversations and interviews with confidence and care, drawing on evidence-based approaches that account for additional complexities of trauma and memory. Learn to ask better questions, listen more deeply, and create space for honest, respectful dialogue. Because how we ask matters as much as what we ask.

"True conversation is an act of respect; a willingness to hear, to ask, and to know beyond assumption."

💬Core Interviewing & Communication Skills

I provide bespoke training designed specifically for professionals who conduct sensitive interviews and manage difficult conversations. These courses equip you with practical tools and techniques to navigate challenging discussions confidently and with professionalism.

Offerings range from one-day workshops to comprehensive two-day practical courses. Each course's delivery method and length is tailored to your specific needs.

📚 Courses Offered

🗣️ Managing Difficult Conversations
Learn practical strategies to handle challenging discussions with confidence, empathy, and professionalism, turning conflict into constructive outcomes.

👥 Conducting Basic Witness Interviews

Build foundational skills for interviewing witnesses effectively, ensuring accurate information is gathered while maintaining respect and clarity.

🔍 Conducting Basic Investigative Interviews
Develop essential techniques to structure and conduct investigative interviews that are fair, focused, and yield reliable evidence.

🛡️ Trauma-Informed Interviews
Understand how trauma impacts memory and behaviour, and learn how to adapt your interviewing approach to support vulnerable individuals with care and sensitivity.

🎯 Target Audience

These courses are ideal for professionals involved in interviews and sensitive conversations, including:

🕵️‍♂️ Grievance Investigators

👩‍💼 HR Investigators

🎓 Student Conduct / Casework Investigators

💼 Corporate Investigators

👩‍🏫 Teachers Investigating Suspected Misconduct

To ensure maximum benefit, I would recommend a maximum of 12 delegates per course.

👮‍♂️Law Enforcement Specific Interview Training

I deliver bespoke training for law enforcement professionals focused on effective, ethical investigative interviewing. Grounded in evidence-based practice and consistent with relevant legislation and guidance, including Achieving Best Evidence and the United National Manual on Investigative Interviewing. Each course supports the gathering of reliable information while safeguarding fairness, accountability, and public confidence.

As a former Interview Advisor and Specialist Interviewer, I’ve been there and done it. I have developed interview strategies in high-stakes environments and delivered training from core skills to advanced suspect and witness interviewing. My aim is to use this experience to help law enforcement conduct high-quality, ethical and effective interviews.

🗂️ Strategic Management of Interviews (5 Days)

As a former Interview Advisor, I understand the real-world pressures of developing effective suspect and witness strategies—especially in the midst of a critical incident.

My training draws on operational experience and is built around nationally recognised guidance and research. You’ll gain practical tools to manage complex situations, including:

🔹 Developing and adapting interview strategies under pressure

🔹 Managing large volumes of witnesses in high-stakes environments

🔹 Using effective triage and categorisation techniques

🔹 Understanding the impact of trauma on memory and response

🔹 Deploying interview resources efficiently during critical incidents

This course equips you to lead with clarity, consistency, and confidence when it matters most.